CANCELLATION OF AN ORDER

You can also request the cancellation of an order by contacting the ordering department at 2671027797 or by sending an e-mail to: dmkpro21@gmail.com   After sending your order on our behalf, the cancellation is not possible.

 

WITHDRAWAL / RETURN

You have the right to return the entire order or part, within 14 calendar days from the date you receive it.

In order to exercise the right of withdrawal, the product must be in its original, perfect condition, ie the packaging has not been violated.

In this case you will be charged with the cost of returning the products.

You have the right to return the products you bought and request their replacement, within 5 calendar days from the date you receive it, in case, through our proven fault, other products were delivered to you or substantially different from the ones you ordered or within the deadline 10 calendar days in case there was a defect in the product.

In these cases, contact the ordering department at 2671027797 or by email at: dmkpro21@gmail.com   to suggest a way to return so you do not have to bear shipping costs.

Prior to any return, it is recommended to consult the ordering department at 2671027797. In case of return of the products, your refund will be completed within 30 days from the date we receive the products, by returning to your card if you made a payment by card or by deposit in a bank account that you indicate to us, or if you wish and always by appointment, if you are a regular customer the difference in value to be credited to your account in our company and deducted in your next order.

 

NO RECEIPT OF ORDER

In case of refusal or indifference of the order on the part of the customer, we reserve the right to demand the deposit of shipping costs in the Bank account of the company and the right not to execute a customer order with a history of repeated refusals, cancellations, or returns.